OnePlus India Technology had to pay a fine of ₹5,000 to a man in Bengaluru because he didn’t receive a user manual when he bought his phone. The man, SM Ramesh, bought a OnePlus Nord CE 3 smartphone for ₹24,598. Six months after the purchase, he realized he didn’t get the user manual and struggled to find important information, like the phone’s warranty and the company’s address.
Although OnePlus sent him the manual four months after he bought the phone, Ramesh decided to take action. In June, he went to a consumer complaints center to complain about the “poor service.”
On November 29, the consumer panel criticized OnePlus for their “careless and indifferent” behavior. This case follows a separate complaint where a woman sued IKEA and received ₹3,000 after being charged ₹20 for a logo bag. The court ordered IKEA to refund her, plus extra for her troubles.
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