Westpac Online Services Down: Customers Left Frustrated!

On Thursday, May 1, Westpac Banking Corporation in New Zealand faced a big problem that stopped many customers from using their online services. This issue affected the Westpac One website and the bank’s app on iPhones and Android phones. Although people couldn’t use online banking to transfer money, pay bills, or complete other tasks, they could still use ATMs and cards without any trouble.

Many customers felt frustrated and took to social media to express their anger. They shared stories about how they couldn’t buy groceries or pay for gas because they couldn’t get into their accounts. One person even asked why the bank wasn’t giving money back for all the trouble caused.

Westpac New Zealand quickly apologized and said their tech team was working hard to fix the issue. After about two hours, they announced that everything was back to normal. They shared this on their website and social media, stating, “Westpac One has been restored. We sincerely apologize for the inconvenience.”

Some customers suggested that the bank should send text messages to inform people about problems in the future. One customer expressed their frustration by saying they were ready to switch banks because these issues happen so often. The outage was reported to have affected 581 users at its peak, with problems starting around 8:30 am New Zealand time.