A story from Delhi about a social activist and a Zomato delivery guy has caught people’s attention online. Kiran Verma was parking his car in Noida when he saw a delivery rider, whom he called “Vishal” (name changed), eating food on his bike. At first, Kiran thought the food was for a customer, but after talking to the rider, he learned something surprising.
Vishal had picked up an order at around 2 PM but found no one home to receive it. Zomato has a rule that allows delivery partners to mark orders as “delivered” if nobody is there. This means after marking it, they can keep the food for themselves. Kiran realized that while this might seem unfair, it helps delivery workers save money and prevent food waste.
In his post on LinkedIn, Kiran thanked Zomato’s CEO, Deepinder Goyal, for this helpful policy for gig workers. He expressed hope that these workers could enjoy time with their families during festivals, just like everyone else.
People on social media praised Kiran’s post, writing things like, “This is really heartwarming,” and “Thank you for sharing this.” Many people appreciated his compassion and the insight on how gig workers help provide food and services.
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