The Delhi government has received a whopping 84,765 complaints about pollution using the Green Delhi App this year. Most of these complaints are being handled by the Municipal Corporation of Delhi (MCD), the Public Works Department (PWD), and the Delhi Development Authority (DDA).
The MCD has the highest number of complaints at 54,878. So far, they have solved 46,279 of these, which is about 84 out of every 100 complaints. But there are still 8,599 complaints waiting to be addressed. The PWD got 12,327 complaints and fixed 10,803 of them, which means they’ve cleared about 88 out of 100. There are still 1,524 complaints pending with them. The DDA recorded 4,795 complaints and resolved 4,424, meaning they’ve tackled about 92 out of every 100 complaints. But 371 complaints are still not resolved.
The Green Delhi App was launched by the Delhi government in 2020. It allows people to report pollution problems by sending in pictures or videos, marking their location, and stating what the issue is. The complaints are sent to the relevant civic agency, and people can see updates about their complaints.
Other agencies also reported complaints: the Irrigation and Flood Control Department had 2,032 complaints (with 92 out of 100 resolved), the Revenue Department got 1,041 complaints (about 85 out of 100 resolved), and the Delhi Jal Board received 3,056 complaints (with nearly 98 out of 100 resolved). The Delhi Traffic Police had 362 complaints, and the Delhi Metro Rail Corporation received 564.
Some complaints are overdue, meaning they haven’t been addressed in time. There are 10,656 overdue complaints in total, with the MCD responsible for 8,322 of them.
In November, Delhi faced its worst air pollution of the year, with an Air Quality Index (AQI) hitting an alarming 491. This level of pollution is extremely unhealthy, posing serious risks to health. Delhi’s Chief Minister, Atishi, said this situation is a medical emergency. To help with the crisis, the Delhi government took steps like closing schools, stopping construction activities, and limiting vehicle movements.
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